Yes we can. We’d be happy to do an assessment and let you know the options and costs to fix your plumbing problem once and for all. Any work we do is covered by our one year warranty. Ask your technician about our Cj’s Club Membership, which gives you two year warranty.
Yes we can. Please mention that you need this in advance, as our plumbers don’t always carry additional copies of the paperwork that they can leave with you.
Yes. Anyone we send to your home is fully insured, registered with the Province of Ontario, and fully qualified to work on your home.
We understand that schedules change, and we try to be as flexible as possible. If you can, please give us 24 hours’ notice when cancelling.
We’re definitely open to rescheduling your appointment, but we cannot do so in a way that would “bump” other customers. Please understand that if you cancel, you might not be able to get another appointment the same day. But we will fit you in as soon as we can.
We accept payment in a number of convenient ways:
- Credit: Visa/Master Card
- Cash (we regret that we can’t provide change for cash payments, and we don’t offer a discount for cash)
We have to see what the situation is in your home before we can provide a quote. This is because plumbing can be very different in different homes.
But the good news is that we don’t have hourly rates – we give you a complete price quote (labour included) for you to approve before any work begins.
Sometimes we can give you a few options – for example, we may be able to either repair something or replace it for you. In situations like this we give you the price for each option, and explain the pros and cons for each one so you can make a fully informed decision.